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Healing Hearts Humane Society
Non-Municipal Humane Society
in Crandon, WI… 501c3
Speak For Those That Have No Voice
Healing Hearts Humane Society
Forest County Humane Society
Board Meeting Minutes — July 2026
Location: Crandon Public Library
Attendance and Opening Business
Board members present: Patches Towne, Stephanie Foelske, Libby Rummel, and Heather Haluska.
The meeting opened with the Pledge of Allegiance.
The meeting was called to order at 6:02 p.m.
Approval of Prior Minutes
The Board approved the June 2026 meeting minutes.
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Motion: Heather
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Second: Patches
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Vote: 5–0
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Result: Motion carried.
Closed Session
At 6:22 p.m., a motion was made to enter closed session.
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Motion: Patches
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Second: Libby
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Vote: 5–0
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Result: Motion carried.
Return to Open Session
At 6:27 p.m., a motion was made to return to open session.
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Motion: Patches
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Second: Libby
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Vote: 5–0
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Result: Motion carried.
Board Actions
Laona State Bank Debit Card
A motion was made to approve a debit card through Laona State Bank.
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Motion: Patches
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Second: Libby
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Vote: 5–0
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Result: Motion carried.
Donation Boxes
A motion was made to remove the donation boxes.
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Motion: Heather
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Second: Patches
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Vote: 5–0
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Result: Motion carried.
Fundraising Committee
A motion was made to dissolve the Fundraising Committee.
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Motion: Stephanie
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Second: Libby
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Vote: 5–0
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Result: Motion carried.
Adjournment
At 6:35 p.m., a motion was made to adjourn the meeting.
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Motion: Stephanie
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Second: Libby
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Vote: 5–0
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Result: Motion carried.
The meeting was adjourned at 6:35 p.m.
Respectfully submitted,
Emily Belland
Forest County Humane Society
Forest County Humane Society
Regular Board Meeting Minutes - Draft for Review
Date:
June 30, 2026
Location:
Crandon City Library
Time Called to Order:
6:01 p.m.
Meeting Adjourned:
Approximately 8:15 p.m.
Review Note: Names, attendance, motion makers/seconds, and closed-session details marked for verification should be confirmed against the sign-in sheet, written agenda, and any contemporaneous notes before these minutes are approved.
1. Call to Order
The meeting was called to order at 6:01 p.m. The chair asked attendees to avoid cross-talk and allow one person to speak at a time so the meeting could remain clear, respectful, and transparent.
2. Pledge of Allegiance
The Pledge of Allegiance was recited.
3. Approval of Previous Minutes
The board reviewed the May 26, 2026 regular board meeting minutes.
Motion: To approve the May 26, 2026 meeting minutes.
Motion by: Stephanie
Second by: Patches
Result: Motion carried by voice vote; all in favor and no opposition noted.
4. Public Participation
The public participation period was opened with a three-minute limit per speaker. Speakers were asked to state their names and remain respectful.
Happy Tales Deposits and Cash Controls
Norma Brown, a Happy Tales resale shop volunteer, asked how often cash held in the safe should be deposited and requested greater visibility into monthly shop income and financial controls. Volunteers described the existing process of having two people count cash, recording the total in a ledger, making the deposit, and retaining the bank receipt.
Beth Gibson reported that she generally works Mondays and Tuesdays and had previously made weekly Tuesday deposits. The group agreed that weekly Tuesday deposits should continue to reduce the amount of cash held at the shop. Deposit slips and related records are to be retained and made available to Crystal and the treasurer before monthly board meetings. The Happy Tales donation box should be emptied with the regular deposit when practical, with the donation-box amount recorded separately for tracking purposes.
Hours discussed for Happy Tales included Monday and Tuesday from 10:00 a.m. to 2:00 p.m. and Wednesday from 10:00 a.m. to 4:00 p.m. Thursday and Friday hours depend on staffing and volunteer availability and should be confirmed before publication.
Happy Tales Pricing and Volunteer Purchases
A question was raised regarding instructions asking volunteers to submit photographs of certain donated items for pricing review. Volunteers asked who would determine prices and whether Crystal had sufficient time to perform that function. The board explained that the goal was to create consistency and protect volunteers from gossip or accusations, not to suggest that volunteers had engaged in theft or wrongdoing.
Volunteers noted that a pricing list is posted at the shop and that employee or volunteer purchase practices had existed previously. The board discussed eventually using a manager or designated reviewer to price new or higher-value items. No final policy was adopted.
Community Donation Boxes
The board discussed donation boxes at Happy Tales and other community locations, including who holds keys and who is responsible for collections. Brenda was identified as a possible key holder and collector, but that information was not confirmed. Patches had begun preparing a master list of donation-box locations and responsibilities.
The board discussed assigning a responsible person and collection schedule for each box, documenting deposits, and evaluating whether low-performing locations should be moved or discontinued.
5. President / Board Updates
Creative Screen Printing Fundraiser
The Creative Screen Printing shirt fundraiser generated approximately $120 for the Humane Society.
Volunteer Needs and Donation Handling
The organization was described as operating with a skeleton crew. Board members and supporters were encouraged to volunteer at least once per month when able, either at the shelter or Happy Tales, or by assisting with errands, cleaning, shed work, events, and supply pickup.
The board discussed creating more structured Happy Tales donation hours to reduce dumping and the burden of sorting unusable items. Volunteers reported that unusable donations are discarded and that some usable but unsellable items may be taken to New Hope. The board also discussed using a game or trail camera near the donation sheds and dumpster, confirming that surveillance signs are posted, and discouraging the dumping of trash or unacceptable items.
Vehicle Update
Jeff had offered to donate funds toward the purchase of a replacement vehicle for the Humane Society. The check had not yet been received because Jeff was unavailable and could not attend the meeting. A possible van in the Rice Lake area was discussed. The vehicle was described as having open cargo space and being similar to a ProMaster or Ford-style van or minivan.
The board agreed that any vehicle should be inspected by a qualified mechanic before purchase, potentially through a NAPA-affiliated shop or another independent repair facility.
Grant Opportunities and Medical Supplies
The chair reported that individuals with grant-writing experience had contacted the organization regarding possible grant opportunities. The Forest County Health Department had also contacted the Humane Society about donating expired medical supplies that may still be usable for animal care, including needles, injection supplies, chucks pads, and similar items. Melissa was to coordinate with Crystal so that only useful supplies are accepted.
Board Roles, Chain of Command, and Volunteer Screening
The board discussed the importance of fiscal responsibility, supporting the manager and staff, maintaining professional relationships, and allowing the manager to direct day-to-day operations. Crystal was identified as responsible for screening employees and volunteers, including required testing, background checks, forms, and liability documentation.
Board members who volunteer were reminded to complete the required volunteer paperwork. Employee and volunteer concerns should follow the chain of command through Crystal and then be brought to the board when appropriate. Board members were also reminded not to micromanage daily operations or monopolize the manager’s time.
Fundraiser Proceeds and Donor Recognition
The board discussed a best practice that fundraising proceeds should be submitted through the appropriate channels within 24 to 48 hours so deposits, acknowledgments, and financial records can be completed promptly. Facebook acknowledgments and written thank-you cards were discussed. The fundraising committee may assist with preparing cards during committee meetings.
Shelter Donation Intake and Public Interaction
Sherry reported a negative experience when delivering donations to the shelter and emphasized the importance of thanking donors and maintaining positive public interactions. Crystal and the board acknowledged the concern and discussed the difficulty of handling unexpected drop-offs while operating with limited staff and caring for animals under an appointment-only system.
The board discussed setting designated donation days or using donation-by-appointment procedures and communicating those options through social media. Caitlin suggested creating a separate shelter-donation shed outside the fence line with camera coverage. The board agreed to investigate the idea. Stephanie [verify] was added to the Facebook account to assist with posting donation information after Crystal identifies preferred donation times.
6. Board Member and Fundraising Committee Reports
Organizational Chart and Personnel List
Melissa relayed Jeff’s request for an organizational chart and a current list of employees and volunteers.
Fundraising Committee
The fundraising committee is seeking additional members and volunteers. The committee is attempting to meet weekly on Mondays at 7:00 p.m. at the library. Volunteers are needed for fundraising events, Happy Tales support, committee work, and community outreach. The event booth kit, including the pop-up tent, table cover, pens, and related supplies, is stored in the shed or training-center area for use by event volunteers.
Upcoming Events
The Laona Farmers Market is held each Friday. The Humane Society may participate without a booth fee, sell items, accept donations, and provide community outreach, subject to volunteer availability. The meat raffle at Water’s Edge was postponed until late August or September.
An August 22 cornhole tournament at Lake Metonga Resort [verify venue name] was discussed. The event is expected to benefit the Humane Society and may include donation baskets and a 50/50 raffle.
Recent Fundraising and Community Outreach
The Strawberry Moon Powwow outreach and fundraising event was held June 20-21, 2026. Total contributions were reported as $1,285, and 57 additional petition signatures were collected. The petition was described as demonstrating community concern to the district attorney regarding the recent circumstances affecting the shelter and its animals.
Numerous community members, businesses, tribal organizations, volunteers, and donors were recognized during the discussion. Because several names and spellings were unclear in the transcription, the complete acknowledgment list should be verified before publication. Coffee for the Cause raised $114 for the shelter. Mole Lake Casino reportedly donated prizes and was expected to issue a $500 check to the new treasurer. [ pending ]
Action Item: Prepare verified thank-you cards and social media acknowledgments for Powwow supporters, Coffee for the Cause, Mole Lake Casino, and other recent donors and volunteers.
7. Financial Report, Accounting, and Payroll
Financial Report and Accounting Engagement
The financial report was distributed and reviewed. Brooke from KME [verify firm name] attended and provided an update regarding bookkeeping, accounting, and payroll services. The board had previously approved use of the firm. Brooke provided written engagement agreements and requested signatures from the president, treasurer, and three board members.
The bookkeeping scope discussed included:
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Monthly recordkeeping, bank reconciliation, transaction verification, and financial statements for January through December 2025.
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Review of January 2019 through December 2024 transactions for irregular or unverified activity, including deposits.
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Ongoing monthly recordkeeping, reconciliation, transaction verification, and financial statements beginning January 2026.
KME will bill monthly by the hour. The draft agreement included a 10-day period for invoice review or dispute and net-30 payment terms. Confidentiality obligations continue after termination of services.
The payroll proposal included preparation of direct deposits, monthly withholding-tax deposits, quarterly payroll filings and tax deposits, annual W-2s, and monthly billing.
Payroll and Direct Deposit Transition
Because the organization was changing bank accounts, the current payroll could not be processed using the prior check stock. The board discussed using cashier’s checks for the current payroll so employees would be paid on time. KME recommended transitioning to direct deposit for future payrolls.
KME requested complete new bank-account information and the name of a bank representative for verification. Small verification deposits will be used to confirm the account. The requested information was to be provided by Monday if possible so setup could begin before the next payroll.
Deposit Documentation and Financial Statements
KME requested documentation supporting each deposit so income can be accurately categorized, including donation-box proceeds, adoption fees, fundraising proceeds, and other income. Brooke explained that if deposit slips and supporting records are delivered only once per month, financial statements may lag by approximately one month. Records may be dropped off at KME’s office and returned with the financial statements if that process is more convenient.
KME requested that Humane Society communications be sent through the firm’s business email so requests and responses are documented and accessible to the accounting staff. KME intends to prioritize the 2025 records so the Form 990 can be completed by the November 15, 2026 extended deadline. Earlier-year review and 2026 work will follow unless the board directs otherwise.
8. Facility and Operations Discussion
Building Repairs
The board was informed that the shelter air conditioner had been malfunctioning and was repaired by Tri-County.
Old Van
The board noted that the prior non-operating van had been sold to a mechanic for $500, consistent with the motion approved at the May meeting.
Office and Staff Restructuring
The board discussed Crystal’s workload and the additional strain created by court-related matters, police calls, staffing shortages, and daily shelter operations. The board considered whether Jess [verify name] could assume an animal-manager role or additional duties involving meet-and-greets, appointments, intakes, and animal care. Crystal indicated that Jess has substantial experience and knowledge of shelter operations.
The group discussed restructuring responsibilities to establish clearer animal-manager and office-manager functions in addition to the overall manager role.
Happy Tales Manager
The board discussed hiring a paid manager for Happy Tales. Volunteers present were asked whether they were interested in the position, and no current volunteer expressed interest. The board discussed interviewing candidates and coordinating with existing volunteers if a suitable candidate is identified.
Base Pay and Recruitment
The board discussed that the current $10-per-hour base wage made it difficult to recruit and retain staff and that the shelter was severely understaffed. Options considered included raising the starting wage, increasing current employee wages, and increasing the manager’s wage. Concerns were also expressed about whether available and future funds would sustain the increases.
Brooke advised the board to review financial statements, payroll registers, payroll taxes, unemployment costs, and other employer expenses before making major wage commitments. The board acknowledged those concerns but also discussed the immediate operational risk of losing staff and being unable to care for animals. Recruitment options included Facebook, the Humane Society website, newspaper advertising, Wisconsin Job Center, Indeed, and other free or low-cost sources.
9. Banking Resolution and Financial Controls
The board discussed moving the organization’s primary banking relationship from CoVantage Credit Union to Laona State Bank because of accessibility, service, and fee concerns. Laona State Bank provides local access through branches in Wabeno, Laona, and Crandon.
Brooke recommended that the president and treasurer serve as account signers. The names discussed were Emmy Belland and Stephanie Foelske. The board discussed transferring funds by cashier’s check while leaving enough money in the CoVantage account to cover outstanding checks, automatic payments, and other existing transactions. The CoVantage account should not be fully closed until all pending transactions and the credit-card investigation issue are resolved.
Motion: To approve Laona State Bank as the Humane Society’s financial institution.
Motion by: Stephanie
Second by: Patches
Result: Motion carried by voice vote; all in favor and no opposition noted.
Motion: To transfer funds from CoVantage Credit Union to Laona State Bank by cashier’s check, while leaving sufficient funds to cover outstanding checks, automatic payments, and other pending transactions.
Motion by: Patches
Second by: Stephanie
Result: Motion carried by voice vote; all in favor and no opposition noted.
10. Closed Session
At approximately 7:46 p.m., the board voted to enter closed session. Returned from closed session at 8:10 p.m.
12. Summary of Motions
Motion / Item
Motion by
Second by
Result
Approve May 26, 2026 meeting minutes
Stephanie
Patches
Carried; all in favor.
Approve Laona State Bank as the Humane Society’s financial institution
Stephanie
Patches
Carried; all in favor.
Transfer funds from CoVantage to Laona State Bank while retaining enough for outstanding transactions
Patches
Stephanie
Carried; all in favor.
Enter closed session at approximately 7:46 p.m.
Emy
Robin
Carried all in favor
Approve wage rates of $XX/hour for new hires, $XX/hour for current employees, and $XX/hour for the manager
Stephanie
Patches
Carried; all in favor.
Adjourn the meeting
Patches
Melissa
Carried; all in favor.
13. Next Meeting
The next regular board meeting was scheduled for Tuesday, July 28, 2026, at 6:00 p.m. at the Crandon City Library.
14. Adjournment
Motion: To adjourn the meeting at approximately 8:15 p.m.
Motion by: Patches
Second by: Melissa
Result: Motion carried by voice vote; all in favor and no opposition noted.
Respectfully submitted,
Robin Nelmark
Secretary / Minutes Preparer
Minutes from May, 2026
Healing Hearts Humane Society
Regular Board Meeting Minutes
Date: May 26, 2026
Time Called to Order: 5:30 p.m.
Meeting Adjourned: 6:55 p.m.
1. Call to Order
The meeting was called to order at 5:30 p.m.
2. Pledge of Allegiance
The Pledge of Allegiance was recited.
3. Approval of Previous Minutes
The board reviewed the April 2026 meeting minutes.
Motion: To approve the April 2026 meeting minutes.
Motion by: Patches Second by: Heather Result: Motion carried.
4. Public Comment
The public comment period was opened. No public comments were made.
5. President / Board Updates
Creative Screen-Printing Fundraiser
The board discussed the ongoing fundraiser through Creative Screen Printing. Proceeds are expected
to be approximately $5 per T-shirt and $10 per sweatshirt. Retail pricing was discussed as
approximately $16 for T-shirts and $35 for sweatshirts. An update from Barbie was still pending.
Happy Tales Thrift Store
The board discussed inconsistent hours at Happy Tales and the effect this may have on revenue. It
was noted that when the store previously had consistent staffing or management, revenue appeared to
be significantly higher, possibly by several thousand dollars per month.
The board discussed placing the issue on the June agenda to consider whether hiring a paid person
to manage Happy Tales would be financially beneficial. Crystal and board members will work on
gathering
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numbers, including past revenue comparisons, possible payroll costs, and comparable wages for
thrift store managers.
Action Item: Add Happy Tales staffing/management discussion to the June agenda.
Dog Barking / Bark Collars
The board discussed concerns received from neighbors regarding dog barking. The board discussed
bark collars and expressed concern that bark collars may not be appropriate for shelter dogs,
especially given stress and trauma many animals may already have experienced.
Alternative options were discussed, including ultrasonic bark boxes or similar devices that do not
physically attach to the dogs. The board also discussed looking into any applicable noise ordinance
and considering whether there are reasonable mitigation steps.
Action Item: Research bark box options, including possible OnGuard or similar products, cost,
reviews, and return/trial options.
Court Case Update
The board discussed the pending court matter. A hearing was noted for June 2 at 9:15 a.m. Chief
Bath is expected to be present. The hearing was described as preliminary and open to the public.
The board discussed providing a public update after the court hearing once more information is
known. The board also discussed sending a thank-you to Chief Bath for his assistance and dedication
to the organization.
Records relating to the investigation, including van repair records and financial documents, were
made available for review by board members.
6. Manager’s Report
Crystal provided the manager’s report. Current animal count was reported as:
• 15 adult dogs
• 14 puppies, ranging from approximately 2 to 16 weeks old
Cats with upper respiratory infection are being treated with antibiotics and will return to Amber
Vet for follow-up. Crystal noted the infection is contagious and that cats should not be adopted
out until cleared.
The diabetic cat, Vinny, has not yet had any adoption inquiries.
The board also discussed that donations have been limited since the current situation became public
and expressed hope that donations may improve after the court hearing and public update.
7. Financial Report
Crystal presented the financial report and tax balances. Board members commented that the format
was clear and easy to understand.
The board discussed the IRS penalty related to the 2023 Form 990. A check had been issued in the
amount of $5,260, check number 05040, to pay the penalty. The 2025 tax filing has been extended to
November 15, 2026.
8. Facility Repairs
The board discussed several needed facility repairs, including:
• Leaking ceiling in the cat room
• Possible roof issues
• Possible structural concerns
• Heating and air exchange issues
• Hornet/pest issues
A pest control provider reportedly declined service due to liability concerns involving animals on
site and recommended non-toxic alternatives.
The board discussed whether continued repairs are financially sensible or whether replacement
should eventually be considered. The board agreed that the facility should be inspected and that
quotes should be obtained before major decisions are made.
Action Item: Seek three quotes or inspections from qualified contractors regarding shelter repairs
and facility condition.
9. KMA / Bookkeeping and Financial Review
The board discussed bookkeeping and financial review needs with Brooke from KMA/K&E Accounting.
Records received include bank statements and checks from approximately 2019 through April 2026.
Brooke recommended beginning with full bookkeeping and reconciliation for calendar year 2025 so the
organization can complete the 2025 tax return and avoid additional penalties.
Brooke identified recurring transactions that will require receipts or verification, including but
not limited to:
• Amazon
• Water and sewer
• Electric / WPS
• Waste Management
• Republic Services
• Facebook ads
• Spectrum
• Walmart Plus
• Norton
• Chewy
• PayPal
• American Inn
• Zoetis
• Forever Remembered
• Woot
• Credit card subscriptions
The board discussed unusual or unclear transactions, including possible CoVantage loan transfers
and other large transfers. Crystal was asked to contact CoVantage regarding loan account ending
0089 and request statements from the beginning of the loan through payoff or current status.
The board also discussed comparing deposit records with bank deposits, especially for cash from
adoptions, donations, and retail shop deposits. It was noted that Crystal has detailed records that
may help compare expected deposits against bank deposits.
Brooke stated that a contract or engagement letter could be prepared for the board’s records.
Motion: To approve KMA/K&E Accounting to move forward with 2025 financial statements and tax filing
work.
Motion by: Melissa Second by: Robin Result: Motion carried.
10. Shelter Van
The board discussed the condition of the shelter van. Michael Gilligan inspected the van and
reported that it needs significant repairs, including brakes, rotors, struts, pads, and work
related to the transmission pan and oil leak.
Estimated repairs were discussed at approximately $1,600, not including full correction of all
possible transmission/oil leak issues. It was noted that the van has continued to leak fluid while
sitting and may not be worth repairing.
Michael Gilligan offered to purchase the van for $500. The board discussed safety concerns and the
risk of selling the vehicle to staff members given its condition.
Motion: To sell the shelter van to Gilligan Auto Repair for $500. Motion by: Jeff
Second by: Patches
Result: Motion carried. No opposition noted.
11. Staff Vehicle Use / Future Transportation
The board discussed that staff members are currently using personal vehicles for shelter-related
transportation, including vet trips. The board discussed whether staff should be reimbursed for
mileage and whether the organization should consider purchasing a replacement vehicle in the
future.
Action Item: Add staff mileage reimbursement and/or replacement vehicle discussion to the June
agenda.
12. Donation Boxes
The board discussed donation boxes located throughout the community. There was uncertainty about
the complete list of locations and who is responsible for collecting from each box.
Locations mentioned included, but were not limited to, Schafer’s, Lake Avenue, banks, local
businesses, and locations in Rhinelander and other nearby communities.
The board discussed collecting all donation boxes, counting and depositing funds, creating an
updated list of locations, assigning responsible collectors, and then redistributing the boxes. The
board also discussed using name tags or other identification for those collecting donation boxes.
QR codes for PayPal and Venmo were discussed so donors can contribute electronically if they do not
have cash or change. The board also discussed adding QR codes to donation boxes, business cards,
and other materials.
Action Item: Contact XXXXXXXXX and others with prior routes/lists to identify all donation box
locations.
Action Item: Bring donation box list and collection plan back to the June meeting.
13. Fundraising Committee Report
The fundraising committee reported that Jeff, Melissa, Crystal, and others met with Laura at
Water’s Edge regarding a meat raffle.
Water’s Edge agreed to host a meat raffle on June 27, 2026. The potential fundraising amount was
discussed as possibly up to approximately $8,000. The first event will focus on meat only so the
organization can learn the process.
The board discussed the need for volunteers to sell tickets and help with the event. Laura will
work on meat/vendor contacts, and posters/social media promotion will be prepared.
The board also discussed participating in the local farmers market and Art in the Park. Banners
have been received. The board discussed setting up a table, donation jar, raffle ticket sales, and
animal adoption information.
Due to insurance and animal welfare concerns, the board discussed not bringing shelter animals to
public events. Instead, the board discussed using photos, collages, and possibly live video from
the shelter to introduce adoptable animals.
Action Items:
• Confirm details and time for the June 27 meat raffle.
• Prepare posters and social media posts.
• Organize volunteers for ticket sales and event coverage.
• Confirm farmers market and Art in the Park participation.
• Prepare animal photos/collages and possible live video option.
14. Facility Tour Opportunity
Jeff reported that Beth Merscha from the Wisconsin Humane Society in Saukville offered to provide a
tour of their facility. The facility was described as newer and larger, with modern animal housing.
The board discussed that seeing another facility could help with long-term planning.
Action Item: Jeff will contact Beth to obtain possible tour dates and report back at the next
meeting.
15. Veterinary Services Opportunity
Crystal reported that Amber Vet may have an opportunity for reduced-cost spay/neuter or related
veterinary procedures, with work performed by veterinary students under supervision of practicing
veterinarians. Costs may be limited to anesthesia and disposal/supply-related expenses.
Crystal will meet with Amber Vet again and report back.
16. Motions
The following motions were made:
1. Approve April 2026 minutes
Motion by Patches, second by Heather. Motion carried.
2. Approve manager’s report and financial report
Motion by Jeff, second by Heather. Motion carried.
3. Approve KME Accounting to move forward with 2025 financial statements and tax filing
Motion by Melissa, second by Robin. Motion carried.
4. Sell shelter van to Gilligan Auto Repair for $500
Motion by Jeff, second by Patches. Motion carried.
5. Adjourn meeting
Motion by Heather, second by Patches. Motion carried.
17. Next Meeting
The next meeting is scheduled for:
Date: June 30, 2026
Time: 6:00 p.m.
The meeting was adjourned at 6:55 p.m.
Respectfully submitted,
Robin Nelmark
Secretary / Minutes Preparer
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